S# (02) JOB TITLE: |
SME Helpdesk Officer |
Number of Positions |
02 (one each for Lahore & Karachi) |
Location: |
Karachi |
- Qualification:Master’s Degree or minimum 16 years of education in Business Administration, Economics, Finance, Public Policy, Development Studies, or a related field from a reputable HEC-recognized local or foreign university.
- Age: 25 - 40 years
- Experience: Minimum 2 years relevant work experience
Main Job Responsibilities of the Position:
- Provide direct advisory support to SMEs on the transition from informal to formal status, including assistance in business registration, licensing, taxation, and legal compliance.
- Utilize standardized SME toolkit and SOPs to guide helpdesk operations and ensure uniform service delivery.
- Identify and engage at least 40 SMEs (from textile and auto sectors) through a structured gap assessment tool and support them in developing individualized action plans for formalization.
- Guide SMEs on accessing benefits of formalization such as financing, exports, compliance incentives, and production/service improvement.
- Liaise with government departments, chambers of commerce, industry associations, and financial institutions to facilitate collaborative formalization efforts.
- Organize awareness and capacity-building sessions for SMEs and industry stakeholders on topics including business formalization, just transition, and digital tools.
- Contribute to the development of an Enterprise Formalization Training Module with supporting materials and conduct relevant training sessions for SMEs and their workforce.
- Monitor and document progress of SMEs using defined indicators, compile case studies and success stories.
- Prepare and submit detailed monthly progress reports and a final report capturing achievements, challenges, and recommendations for improving SME formalization frameworks.
If you possess the following, please apply:
- Strong understanding of Pakistan’s SME ecosystem and regulatory framework.
- Experience in capacity building, stakeholder engagement, and one-on-one business advisory services.
- Prior involvement in donor-funded or international development projects is a plus.
- Excellent written and verbal communication skills in English and Urdu.
- Ability to work independently and collaboratively with diverse stakeholders.
- Proficiency in preparing reports, developing training content, and organizing events.
- High degree of commitment, professionalism, and initiative.
Application Process:
- A detailed CV (max two pages) highlighting relevant experience.
- A cover letter explaining their suitability for the assignment.
- Samples of previous work related to SME formalization (if available).
- Applications should be submitted to the following online line:______________. Hard copies won’t be entertained.
- Preference will be given to local candidates of Karachi & Lahore.
Contract Duration:
The duration of assignment will be 10 months, starting from the date of contract signing.
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